Dalhousie Castle Hotel and Aqueous Spa

Booking Terms & Conditions

Cancellation Policy
Deposits are non-refundable. However if the guest cancels within 72 hours of the arrival date, the deposit can be transferred to a future stay within one year. When re-booking, the tariff applicable is at the time of the revised stay.

A non-refundable deposit of 50% of the value of the booking is required to secure the reservation. A £250 deposit is required for Christmas and New Year bookings, and the remaining balance payable by the 1st of December.

We try to be as flexible as we can but if a booking is amended to fewer nights we reserve the right to charge for the cancelled nights unless we re-sell the room.

Minimum Stays
Minimum stays may be applicable at peak times throughout the year.

Children under 2 are Free of Charge , children under 16 years of age are charged at £25 per child per night Bed and Breakfast. Children’s evening meals are charged as taken off the children’s menu. Children are allowed to eat in the Orangery Restaurant but we recommend early sittings. Cot hire is £15.00 per cot per night. Children occupying their own room will be charged at full tariff. Regrettably no under 16s are permitted within the Spa area.

Discounts/Special Rates
Specific Offers, packages or discounts will have their own, dedicated terms and conditions. Please enquire at the time of booking.

The Spa facility is available between 10 am and 8 pm. All non-residents must sign in at the Spa reception. Regrettably no-one under the age of 16 is permitted within the Spa area.

Dogs are charged at £25.00 per dog per night subject to availability.

Disabled Access
Owing to its construction and structure, Dalhousie Castle does not have an accessible room or easy wheelchair access. Ground floor rooms are available at Castle Rocks within the hotel grounds.

Check-in and Check out
Check in is guaranteed from 3 pm, and check out is 11 am. A Late checkout supplement for 1 pm is £50.