FREQUENTLY ASKED QUESTIONS
How can we help?
BOOKING QUERIES
How much is a room per night?
Why has the price for my stay increased since I checked rates last week?
Are the rates per person or per room?
How do I get make sure that I pay the best rate?
What is the Advanced Purchase Rate (APR)?
Do you have any family rooms?
Do you offer child rates?
Do you offer accessible rooms?
Can I bring my pet?
Do you offer special discounts (for senior citizens, students etc)?
ARRIVAL & DEPARTURE
At what time can I check-in?
At what time must I check-out?
I will be arriving late in the evening. Can I still check-in?
Is parking available at the hotel?
What are the opening hours for Reception?
Do you offer a hotel shuttle bus to the airport or train station?
How far is Dalhousie Castle from Edinburgh city centre?
How far is Dalhousie Castle from Edinburgh Airport?
Where can I get a copy of my invoice after departure?
I left something behind in my room after my stay, what shall I do?
OUR ROOMS
Do you offer smoking rooms?
Is Wi-Fi available at the hotel/in the room?
Do you provide any toiletries in the bedrooms?
FOOD & BEVERAGE
Do you have a hotel restaurant?
The Dungeon Restaurant
The Orangery
When is breakfast served at the hotel?
Can I have breakfast, lunch or dinner even if I am not staying in your hotel?
Can the hotel provide a packed lunch?
Are special requests, such as gluten-free meals, manageable?
Do you offer room service?
Can I reserve a table in a restaurant?
FACILITIES
How do I book a falconry experience?
How do I book an archery experience?
Can I have a whisky tasting?
What spa treatments do you provide at the hotel?
Can I use the spa facilities when I’m staying at the hotel?
Is it possible to book spa treatments online?
Do I need to bring a towel?
Can children use the spa facilities?
Can I charge my electric vehicle at the hotel?
PAYMENT & CANCELLATION
I have bought / received a voucher. How can I redeem it in your hotel?
Can I book without a credit/debit card?
Will my credit/debit card be charged at time of booking?
Which credit cards are accepted?
How can I change or cancel my reservation?
How can I change or cancel my reservation if I didn’t book directly with the hotel?
Can I cancel my room if I’ve paid an Advanced Purchase Rate (APR)?
Can I amend / cancel my booking due to COVID-19?
Can I make a group booking online?
I have booked a hotel room but I did not receive a confirmation by email. What do I have to do?
MARKETING COMMUNICATIONS
How do I get to hear about special promotions?
How can I subscribe/unsubscribe for the newsletter?
Do you offer a discount for returning guests?
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
Homepage header image by Jonathan
Addie